How Marks & Spencer Lost Its Soul: The Death of British Quality.
Remember when the St. Michael label meant your cardigan would outlast your mortgage? When Made in Britain wasn’t marketing but a genuine promise? For over a century, Marks and Spencer was the beating heart of British quality, the place where working families bought clothing that lasted. By 1998, M&S was Britain’s most valuable retailer worth 14 billion pounds. Then the boardroom made a choice that destroyed everything. They abandoned British suppliers, moved production overseas, and broke the promise that built them. The quality collapsed. Customer loyalty died. This is the story of how Marks and Spencer destroyed everything that made it special and what British retail lost forever.
Explore Marks & Spencer’s history, from its humble beginnings to its modern challenges. This documentary examines the brand’s evolution, including key decisions that impacted its identity and quality. Witness a retail giant’s journey through changing times and consumer expectations.